Privacy Policy
Last updated: 17 June 2026
1. Overview
RetentionScale respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, register for webinars, or interact with our Services. By using our Services, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, WhatsApp number, and billing details provided during registration or checkout.
- Payment Information: Payment details are processed securely through our payment partners (e.g., Razorpay, Stripe, or TagMango). We do not store your full payment card information on our servers.
- Usage Data: IP address, browser type, device information, pages visited, time spent on site, and referral sources.
- Communication Data: Messages, queries, or feedback you send us via email, WhatsApp, or contact forms.
3. How We Use Your Information
We use your information for the following purposes:
- To process your webinar registration and send you access details.
- To communicate with you regarding updates, reminders, and follow-ups.
- To send you marketing communications, offers, and valuable content (you may opt out at any time).
- To improve our website, content, and customer experience.
- To comply with legal obligations and prevent fraud.
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver targeted advertising. We may use third-party analytics tools (such as Google Analytics) and advertising pixels (such as Meta Pixel) to understand user behaviour and optimize our marketing.
You can control cookies through your browser settings. However, disabling cookies may affect certain features of our website.
5. Data Sharing & Third Parties
We do not sell your personal information. We may share your data with trusted third-party service providers who help us operate our business, such as:
- Payment gateways for processing transactions.
- Email and WhatsApp messaging services for communication.
- Analytics and advertising platforms for measuring campaign performance.
- Webinar hosting platforms for delivering live sessions.
All third-party providers are contractually obligated to protect your data and use it only for the services they provide to us.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Object to or restrict certain processing activities.
- Withdraw consent at any time (where processing is based on consent).
To exercise these rights, please contact us at: info@retentionscale.com
9. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
10. Disclaimer
This site is not a part of Meta, Facebook, Instagram, or Meta Platforms Inc. Additionally, this site is not endorsed by Meta in any way. Any references to Meta platforms are for educational and illustrative purposes only.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: info@retentionscale.com